Refund & Return Policy

At OG Repairs, we are committed to providing high-quality products and services. This policy outlines the terms for refunds and returns across our three main categories: custom controllers, Edge modules, and repair services.

1. Custom Controllers

All custom controllers are made to order. Each build involves prepared parts, modifications, and labour specific to your order.

Cancellations before dispatch

• Orders can be cancelled before dispatch, but a 12% restocking fee will apply to cover parts already prepared, modifications carried out, and labour incurred.
• The restocking fee will be deducted from your refund.

Returns after delivery

• You may return your controller within 3 days of receipt for a refund.
• The item must be returned in its original condition with all included accessories.
• Return shipping costs are the customer's responsibility.

Defective items

• If your controller arrives defective, please contact us within 3 days of delivery. We will arrange a return and provide a replacement or refund at no cost to you.
• Defects discovered after 3 days are covered under our standard 12-month warranty.

2. Edge Modules (TMR / GuliKit)

Edge modules are made to order and prepared specifically for your DualSense Edge controller.

Cancellations before dispatch

• Orders can be cancelled before dispatch, but a 12% restocking fee will apply to cover parts already prepared and labour incurred.
• The restocking fee will be deducted from your refund.

Returns after delivery

• You may return your Edge modules within 3 days of receipt for a refund.
• Items must be returned in their original condition.
• Return shipping costs are the customer's responsibility.

Defective items

• If your modules arrive defective, please contact us within 3 days of delivery. We will arrange a return and provide a replacement or refund at no cost to you.
• Defects discovered after 3 days are covered under our standard 12-month warranty.

3. Repair Services

Repairs we are unable to complete

• If we are unable to complete a repair and no viable resolution is available, we will return your device and issue a full refund.
• This does not apply where the customer chooses not to proceed with a viable repair quote.

Customer-initiated cancellations

• If you send your device in for repair and subsequently choose to cancel (for example, a change of mind or an error on your side), we can return your device to you. The following costs will be deducted from your refund:
  • Return shipping cost
  • The cost of the original inbound shipping label provided to you
  • A £10 intake and processing fee (or the equivalent in your local currency)

Repair warranty

• Completed repairs are covered for 30 days for faults directly related to the work performed.
• Issues outside the scope of the original repair, such as unrelated faults or new damage, are not covered.

4. General Return Process

• All returns must be sent by mail to our address below.
• Returns are inspected upon receipt, and refunds or resolutions are provided based on the inspection outcome.
• Refunds are processed within 10 business days to the original payment method.

5. Contact Information

For any questions or concerns about your return, please contact us:

📧 Email: support@ogrepairs.com 📍 Address: OG Repairs, The Pump House, 30 Seagull Lane, London, E16 1YP, United Kingdom 📞 Phone: +44 20 3965 9651 🕒 Support Hours: Monday – Friday, 10:00 AM to 5:00 PM (GMT – London)